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Contact a BDM
With experienced, on-the-ground representatives in each state, our team is ready to support with everything from initial set-up and training to client onboarding and day-to-day operations. We're just a phone call away.
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Request a call or schedule a demo
Please complete the form and we will get back to you. If you’re a client, or an adviser already using North, contact our North Service Centre.
A quick FAQ
No. The Lifetime Boost feature comes at no additional cost.
No action is required for clients who are eligible for automatic activation, as the Lifetime Boost feature will be activated from 23 November 2026. Clients aged 59 and over may contact you to discuss whether Lifetime Boost is suitable for their circumstances.
As your clients approach retirement, you may wish to discuss their retirement options with them, including how to make the most of the Lifetime Boost feature. When they meet a full condition of release, they will have 14 days, with your help, to either choose to use part of their super to open a MyNorth Lifetime Income or MyNorth Deferred Lifetime Income account, or have the account revert to a standard super account. It’s through the MyNorth Lifetime accounts, that they can access the Age Pension concession built up through the Lifetime Boost feature, which may enhance their Age Pension eligibility. Please refer to the MyNorth Super and Pension PDS for more information about these Lifetime accounts.
For existing MyNorth Super clients, no other changes are being made to their account. Their account number, balance, investments and fees will remain the same. Lifetime Boost is simply being added as a feature to their existing account.
For MyNorth Lifetime Super clients, the only change is name of the account. Any concessions on the ‘purchase amount’ that have already accrued will be retained.
Yes. From 23 November 2026 you have the flexibility to manage the Lifetime Boost feature status for your clients through North Online. This gives you the flexibility to discuss the feature with your clients and determine whether it is appropriate for their individual circumstances. As Lifetime Boost is available at no additional cost and does not lock clients into any future decisions, many clients may benefit from keeping the feature active, but you can advise them to decide what is most appropriate for their needs.
How do I find out more information?
More information can be found in our adviser flyer.
We recently hosted a webinar exploring these changes. Watch the recording On Demand to learn what they mean for you and your clients or speak with your BDM for more information.
We're here to help
North Service Centre
Monday to Friday
8.30am - 7pm (Sydney time)
-
Contact a BDM
With experienced, on-the-ground representatives in each state, our team is ready to support with everything from initial set-up and training to client onboarding and day-to-day operations. We're just a phone call away.
-
Request a call or schedule a demo
Please complete the form and we will get back to you. If you’re a client, or an adviser already using North, contact our North Service Centre on 1800 667 841 or north@amp.com.au.
What you need to know
The information on this webpage has been provided by NMMT Limited ABN 42 058 835 573, AFSL 234653 (NMMT, North), for adviser use only and should not be made available to a retail client. It contains general advice, does not take account of your client’s personal objectives, financial situation or needs, and a client should consider whether this information is appropriate for them before making any decisions. It’s important your clients consider their circumstances and read the relevant product disclosure statement (PDS) and target market determination (TMD), available from northonline.com.au or by contacting the North Service Centre on 1800 667 841, before deciding what’s right for them. All Centrelink and tax information is based on NMMT’s current understanding of the applicable legislation. Any Centrelink and tax information is not personal advice and should not be relied on as such.
MyNorth Lifetime accounts and the Lifetime Boost feature are a part of MyNorth Super and Pension which is issued by N. M. Superannuation Proprietary Limited (ABN 31 008 428 322, AFSL 234654 (NM Super) as trustee of the Wealth Personal Superannuation and Pension Fund (the Fund) ABN 92 381 911 598. The adviser remains responsible for any advice/services they provide to clients including making their own inquiries and ensuring that the advice/services are appropriate and in accordance with all legal requirements.
You can read the Financial Services Guide online for more information, including the fees and benefits that companies related to NMMT, NM Super and their representatives may receive in relation to products and services provided.
North and MyNorth are trademarks registered to NMMT.
All information on this website is subject to change without notice.
