If you're not an adviser, head to our Contact page for information and support for clients.
Think you have been scammed?
In you believe you may have been scammed or you have shared personal or account information, contact us as soon as possible
Report a scam
Support for you, your team, and your business
We’ve invested in our team to ensure you have the right support available to keep things operating smoothly. Rest assured, with North, you’ll have specialists and experts on hand to help with everything from product innovations and opportunities, to training and education, plus more.
BDMs, Training Consultants and Retirement Specialists
With experienced, on-the-ground representatives in each state, our team is ready to support with everything from initial set-up and training to client onboarding and day-to-day operations.
North Service Centre
Our friendly contact centre is on hand to help you with general enquiries relating to product information, transactions, claims, administration or account maintenance.
Mon - Fri, 8:30am - 7pm (Sydney time)
Looking for specific support?
If you're not an adviser, head to our Contact page for information and support for clients.
| General bank and home loan enquiries | Call: 13 30 30 Email: info@ampbanking.com.au |
AMP Advice
| Portal | Website: portal.amp.com.au |
Claims
For family law, PICP queries, financial hardship and death claims. Email: north_claims@amp.com.au |
Complaint escalations
Corporate actions
For assistance with all listed and unlisted securities, and ASX-operations related queries and escalations. Email: corporate_actions@amp.com.au |
KYC and POA
Email: north_kyc@amp.com.au
In the subject line, please include: EPOA - the client ID and POA case ID/s.
Margin lending
For assistance with technical, administration and procedural queries and escalations.
Email: ampmarginlending@amp.com.au
Transfers
| Transfer clients | Call: 13 62 67 Email: dssregister@amp.com.au |
| In specie transfers | Email: inspecie.transitions@amp.com.au |
Superannuation
| Corporate Super | Call: 1300 653 456 Email: corporatesuper@amp.com.au |
| CustomSuper | Call: 1300 653 456 Email: customsuper@amp.com.au |
| SignatureSuper | Call: 1300 366 019 Email: signaturesuper@amp.com.au |
| SuperLeader | Call: 1300 558 557 Email: superleader@amp.com.au |
| PortfolioCare | Call: 1800 646 234 |
Our North Service Promise
Our Service Promise is designed to give you confidence that when you need us, we'll be there with knowledgeable people, clear communication and genuine ownership. Our goal is to make it easier for you to get things done, and when something is urgent, complex or sensitive, we stay with it until there is a clear way forward. We’re here to help.
Customer first
We bring care and positive energy to our interactions.
We’re capable
We respect your time by asking the right questions and using our knowledge to get it right
Communicate clearly
We proactively set expectations and make progress visible.
Right pace for the right case
We act quickly when the path is clear, escalate when we spot risks, and take care when certainty is required.
Own it
We’re accountable from start to finish, coordinating as one team so you can rely on North.
Raise the bar
We reflect on outcomes, using data insights and what we learn to actively improve our service.
Complaints and compliments
Our Service Promise is what you can expect from us.
If something hasn’t gone as expected, tell us. We’ll listen carefully, keep you informed, and work with you to resolve any issues as quickly as possible.
Had a great experience? We’d love to hear about it. Sharing your positive experiences helps us recognise the people providing you with an amazing experience.
Support when communicating with us
Speak with us in any language
If English isn’t your preferred language, we can arrange an interpreter to help you communicate with us confidently.
You’ll find our contact details at the top of this page, where you’ll be able to speak to a real person every single time.
Help to hear or speak with us
If it's difficult for you to hear or speak on the phone, the National Relay Service (NRS) can help you get in touch. For more information, visit accesshub.gov.au.
When contacting us through the NRS, you'll need the phone number you'd like them to call. You'll find our phone numbers above.
Important information
The information on this page has been provided by NMMT Limited ABN 42 058 835 573, AFSL 234653 (NMMT). It contains general advice only, does not take account of your client’s personal objectives, financial situation or needs, and a client should consider whether this information is appropriate for them before making any decisions. It’s important your client consider their circumstances and read the relevant product disclosure statement (PDS), investor directed portfolio guide (IDPS Guide) and target market determination (TMD), available from northonline.com.au or by contacting the North Service Centre on 1800 667 841, before deciding what’s right for them.
MyNorth Investment and North Investment are operated by NMMT. MyNorth Investment Guarantee is issued by National Mutual Funds Management Limited ABN 32 006 787 720, AFSL 234652 (NMFM). MyNorth Super and Pension (including MyNorth Lifetime), MyNorth Super and Pension Guarantee and North Super and Pension are issued by N.M. Superannuation Proprietary Limited (ABN 31 008 428 322, AFSL 234654 (NM Super) as trustee of the Wealth Personal Superannuation and Pension Fund (the Fund) ABN 92 381 911 598. NMMT issues the interests in and is the responsible entity for MyNorth Managed Portfolios. All managed portfolios may not be available across all products on the North platform. All of the products above are referred to collectively as MyNorth Products. The information on this page is provided only for the use of advisers, it is not intended for clients. This page provides a brief overview of some of the benefits of investing in MyNorth Products. The adviser remains responsible for any advice/services they provide to clients including making their own inquiries and ensuring that the advice/services are appropriate and in accordance with all legal requirements.
You can read the Financial Services Guide online for more information, including the fees and benefits that companies related to NMMT, N.M. Superannuation Proprietary Limited ABN 31 008 428 322, AFSL 234654 (N.M. Super) and their representatives may receive in relation to products and services provided.
North and MyNorth are trademarks registered to NMMT.
All information on this website is subject to change without notice.