We’re here to support you through your claim 

We’ll give you a dedicated claims case manager to guide you through the process and support you every step of the way. Your claims case manager can also help you with any forms and supporting documents you may need. 

If your account has insurance linked to it, below is a breakdown of how to claim and what the process is once your claim is lodged. 

Types of claims you can make

There are four types of cover you may have included in your North products which you can make a claim on. They include:

Death cover   Terminal illness cover Total and permanent disablement cover Income protection cover 

Also known as life cover, which pays a lump sum to your beneficiaries or estate if you die.

Death cover is paid in addition to your super account balance. 

To make sure that your super and any life cover goes to the people you’d like it to, you need to have a valid beneficiary nomination. If you don’t nominate a beneficiary, your super fund may have the discretion to decide who receives the payment, regardless of what you have in your will.

Learn more about how to make a death benefit claim.

Learn more about how to nominate a beneficiary.
 

Pays a lump sum to you if you become terminally ill. 

Terminal illness cover is subject to a maximum – see your insurance Product Disclosure Statement or welcome letter for further information.

Check your insurance PDS to see if a 12- or 24-month term applies to your terminal illness cover. This impacts whether you should consider leaving money in your super account to fund insurance until you are eligible under your insurance policy.

Learn more about the terminal illness claims process.

 

 

 

Gives you a lump sum benefit if you become totally and permanently disabled and won’t work again.

Total and permanent disablement cover is paid in addition to your super account balance.

You will also need to meet a condition of release to access your total and permanent disablement benefit and super.

Learn more about the total and permanent disablement claims process.


 

 

Also known as Salary Continuance, pays a monthly benefit if you’re unable to work due to illness or injury.

Your benefit will be paid directly to your nominated bank account.

However, your Income protection cover may include a Superannuation Contribution Benefit, which is paid into your super account. Whether you have a Superannuation Contribution Benefit, and the amount will be in your Insurance Product Disclosure Statement.

Learn more about the income protection claims process.

 

 

 



 

How to start a claim

Help us understand your situation or notify us of a claim by contacting us using any of these options. You may also work with your financial adviser.

Call:
1800 667 841, Monday to Friday 
8:30am and 7pm (Sydney time)

Email:
north_claims@amp.com.au

Mail:
GPO Box 2915, Melbourne, VIC 3001 

Support when communicating with us

We’re committed to giving you support that’s accessible. 

If you need help communicating with us you can use: 

  • The Translating and Interpreting Service on 131 450 to speak to us in another language, or 
  • The National Relay Service (NRS) can help you to call us if you find it hard to hear or speak on the phone. For more details visit accesshub.gov.au.

If you’re a First Nations Person, we’re committed to giving you culturally appropriate support. Please contact us as there may be alternative options available for your identification requirements.

 

Our claims philosophy

We recognise each situation is unique and claim time can be difficult for you and your family.

  • When making a claim, we’ll support you through the process and treat you with empathy, compassion, and respect. 
  • We’ll make sure our claims process is always transparent and explained to you in everyday language. 
  • We’ll provide you with timely responses throughout the claim process. 
  • We’ll continually work closely with our insurers to improve our processes and your experience with us. 
  • We’ll regularly review our insurers’ claim philosophies and performance. 
  • If your claim is denied by the insurer, we’ll complete an independent review to make sure their decision is fair and aligned to our insurance terms. 
  • If we believe a denied claim has a reasonable prospect of success, we’ll advocate on your behalf with the insurer and do everything reasonably possible to continue pursuing your claim with the insurer. 

Insurer claims philosophy 

You can find our insurers’ claims philosophies below. You may also refer to your relevant insurance Product Disclosure Statements for your plan.

TAL claims philosophy
Learn more

AIA claims philosophy
Learn more

Resolution Life claims philosophy  
Learn more

Do you have any questions?

We’re here to help. If you have any questions along the way, please reach out.

 

Important information

The information on this page has been provided by NMMT Limited ABN 42 058 835 573, AFSL 234653 (NMMT). It contains general advice only, does not take account of your personal objectives, financial situation or needs, and you should consider whether this information is appropriate for you before making any decisions. It’s important you consider your circumstances and read the relevant product disclosure statement (PDS), investor directed portfolio guide (IDPS Guide) and target market determination (TMD), available from northonline.com.au or by contacting the North Service Centre on 1800 667 841, before deciding what’s right for you.

Any tax and social security information is based on NMMT’s current understanding of the applicable legislation.  Any tax information provided is not considered to be personal tax advice and cannot be relied on as such. Whilst all effort has been made to ensure the accuracy of the information supplied, NMMT and its related parties are not responsible for any errors or omissions and do not accept liability for loss or damage to the reader or any other person.

MyNorth and North Super and Pension are issued by N. M. Superannuation Proprietary Limited ABN 31 008 428 322, AFSL 234654 (N. M. Super) as trustee of the Wealth Personal Superannuation and Pension Fund ABN 92 381 911 598.  NMMT is a service provider to NM Super of administration and other services.

You can read the Financial Services Guide online for more information, including the fees and benefits that companies related to NMMT, N. M. Super and their representatives may receive in relation to products and services provided. You can also ask us for a hard copy. 

North and MyNorth are trademarks registered to NMMT.

All information on this website is subject to change without notice.