Contact us

General bank and home loan enquiries

Call: 13 30 30 Monday - Friday 8am - 8pm (Sydney time) Saturday - Sunday 9am - 5pm (Sydney time) Email: info@ampbanking.com.au

For family law, PICP queries, financial hardship and death claims. Email: north_claims@amp.com.au

Email: customerresolution@amp.com.au

For assistance with all listed and unlisted securities, and ASX-operations related queries and escalations. Email: corporate_actions@amp.com.au

For assistance with technical, administration and procedural queries and escalations.

Email: ampmarginlending@amp.com.au

What forms of identification do you accept?

See here for acceptable forms of identification, certifiers and approved accredited translators. 

How do I reset my password?

No need to call us, simply click ‘Forgot your user ID or password?’ on the login screen and follow the prompts.  

Where can I find information about fees?

Information about our fees and charges, can be found in the relevant product disclosure statement, or by speaking to your financial adviser. 

Do I need a financial adviser to be able to use North?

Yes, North is only accessible through a financial adviser. As part of the advice process, they will select the platform that best meets your needs. 

How can I make member non-concessional (personal and spouse) contributions via EFT/BPAY?

EFT and BPAY contribution details can be found at the bottom of the Snapshot page in North. It can take up to five business days to process the funds, so please allow enough time.

How do I make a contribution to my super?

You can contribute to your super via direct debit in North, or via EFT or BPAY. You can also roll over funds from other super providers if this is right for you.

To make a contribution to your superannuation account via BPAY or EFT, firstly you will need to attain your BPAY® reference/EFT account number using the following steps:
1. Log into North Online.
2. Select your super account.
3. You will now be on the ‘Snapshot’ page for the account. Scroll down to ‘BPAY/EFT details’ at the bottom of the screen.
4. Note down the ‘BPAY Ref/EFT Account No’. For MyNorth/North superannuation account holders, it’s your account number without the letter Y.

Contributing via EFT

• Log onto your online banking facility
• Enter account name - your first name and surname
• Enter BSB number 033 806
• Enter EFT account number (see Step 4 above) followed by either 1 for member non-concessional, or 3 for spouse contributions
  

Example of a member non-concessional contribution for John Doe (superannuation account number of Y12345678):
    Account name: John Doe
    BSB: 033 806
    Account number: 123456781

Contributing via BPAY

• Log onto your online banking facility
• Enter BPAY biller code 38778
• Enter BPAY reference number (see Step 4 above) followed by either 1 for member non-concessional, or 3 for spouse contributions
  

Example of a spouse contribution for John Doe (superannuation account number of Y12345678):
    Account name: John Doe
    Biller code: 38778
    Account number: 123456783

How do I make a deposit to my investment account?

You can make a deposit into your investment account via direct debit on North Online, or via EFT or BPAY. 

To make a deposit into your investment account via BPAY or EFT, firstly you will need to attain your BPAY® reference/EFT account number using the following steps:
1. Log into North Online.
2. Select your investment account.
3. You will now be on the ‘Snapshot’ page for the account. Scroll down to ‘BPAY/EFT details’ at the bottom of the screen.
4. Note down the ‘BPAY Ref/EFT Account No’. For MyNorth/North investment account holders, it’s your account number without the letter Y followed by 7.

Contributing via EFT

• Log onto your online banking facility
• Enter account name - your first name and surname
• Enter BSB number 033 806
• Enter EFT account number (see Step 4 above) 

Example of a deposit for John Doe with an investment account number of Y12345678:
    Account name: John Doe
    BSB: 033 806
    Account number: 123456787

Contributing via BPAY

• Log onto your online banking facility
• Enter BPAY biller code 38778
• Enter BPAY reference number (see Step 4 above) 

Example of a deposit for John Doe with an investment account number of Y12345678:
    Account name: John Doe
    Biller code: 38778
    Account number: 123456787

How to make a deposit in person at a bank branch?

Name: North 
BSB: 033-230 
Account number: 600264 
Reference number: client’s account number 
 
Bank branch address: 
WESTPAC 
360 Collins Street, Melbourne VIC 3008 

Can my employer contributions be sent to the North bank account?

All employer contributions must go via SuperStream or the ATO clearing house.

How do I process a Section 290 form to give notice of intent to claim a tax deduction for the end of the financial year?

To submit a notice of intent to claim or vary a deduction for personal super contributions, select the contribute tab in North then select tax deduction for personal contributions, fill in the prepopulated form and return to North with your signature. Alternatively, you can email us with the ATO Notice of Intent Form. We need to receive and process the form by 30 June each year.

When deciding whether to claim a deduction for super contributions, you should consider the superannuation impacts that may arise from this, including you’ll need to have met the work test or work test exemption during the financial year.

For further information regarding tax deductions for personal contributions, refer to the ATO website or speak to your adviser.

Can you backdate deposits to the previous financial year?

We cannot backdate deposits. If we receive a payment before 30 June, but are unable to process it until after 1 July, we’ll use the date that it was received.

How do I ensure my contributions are processed before 30 June?

It helps to make the contribution as early as possible before the Fund’s cut-off date. If you are expecting an employer contribution, please allow extra time as some employers use clearing houses that need two weeks’ notice.

How often does North report super contributions to the ATO?

We report them daily.

Where is my PAYG statement?

PAYG statements are reported directly to the ATO and will be in MyGov when you do your tax return. PAYG is only reported if tax has been deducted from any payments you’ve received.

How does the ATO know when I have made an intent to claim on personal contributions?

Under the MATS (Member Account Transaction Service), Funds are required to report any Notice of Intent to claim to the ATO. This is done daily via the MATS reporting system. When you lodge your tax return, you must include the amount claimed as a tax deduction so that the ATO can match Fund reporting to the amount claimed in your personal tax return.

When will I receive a tax statement for my Investment account?

Tax statements start being issued towards the end of August and are completed by October.  

What happens if at the end of the financial year the minimum pension has not been met?

If a minimum pension has not been paid before 30 June, the system will automatically process a top-up payment. I just opened a pension account.

Will I need to pay the minimum this financial year?

Pension accounts opened in June are not required to pay out the minimum amount. Any accounts opened before June will be subject to a pro-rata minimum, based on the number of days open for that financial year. 

Why has my balance dropped since 30 June?

Please be aware that around the distribution period (typically 30 June), it’s common for some accounts to display negative earnings or a reduced account balance. This is caused by unit prices decreasing when a distribution has been declared by the fund manager, because the net assets of the portfolio are reduced by the distribution amount.

Once the distribution is paid, the negative earnings will be offset by the distribution. Also note that unit prices do not update while distributions are being calculated by fund managers.

We don’t have specific timeframes for this process, as it depends on when the distribution is processed by the fund manager. Typically, distributions are paid by the last week of the month, following the close of the distribution period.

It’s past the expected payment date for my distributions, so why haven't I received them yet?

Expected payment dates for distributions are indicative only and do not account for the time it takes to calculate and distribute to individual accounts. 

What are EOFY cut-off dates?

EOFY dates will be available at the start of June via North.