In October 2025 the following PortfolioCare and WealthView products moved to MyNorth:
| PortfolioCare | WealthView | |
| eWRAP Super and Pension | eWRAP Term Allocated Pension | eWRAP Super and Pension |
| Super Service – Personal | Term Allocated Pension Service | eWRAP Term Allocated Pension |
| Super Service – Employee | Elements Term Allocated Pension | eWRAP Investment |
| Pension Service | eWRAP Investment | |
| Elements Super and Pension | ||
Why the move to MyNorth?
Asgard Capital Management Limited (ACML), who currently provide administration and custody services for our PortfolioCare and WealthView products, will be ceasing these services.
Key dates
| Date | Details |
| From 7 October 2025, by 4pm (AEST) | Transaction processing freeze period starts. No transactions or account changes will be accepted from this date. |
| 8 October 2025 (on or around) | Pension accounts - If you have an October pension payment, you will receive your pension payment early, on or around this date. |
| 18 October 2025 | Your account will move to MyNorth. |
| From 20 October 2025 | MyNorth Welcome pack and MyNorth Information pack mailed to clients. |
| 24 October 2025, until 6pm (AEST) | Transaction processing freeze period ends. |
Communications
To prepare for the move to MyNorth, we have sent impacted clients the following significant event notices (SENs):
| Date | Products | Communication | Document links |
| 4 April 2025 | Super and Pension |
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| Investment |
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| 15 August 2025 | Super and Pension |
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| Investment |
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| 18 October 2025 | Super | 'Super choice fund nomination' form For Employer Contributions (SuperStream) in MyNorth |
Information guides
The August 2025 SEN includes a detailed Information Guide that covers:
- Key dates
- Key product comparisons
- Fees and other costs
- Insurance impacts
- Impacts of the move.
Additional information
Insurance in super
Changes to premium calculations in InsuranceCare
From 18 October 2025, members who hold insurance cover through InsuranceCare will see a change in how premiums are calculated. The age based insurance premiums rates that are applied to each member will be based on the member ‘Age Next Birthday’ on the first day of the month for which the premiums are being calculated. This means that the premium rates used to calculate a member’s insurance premiums will change (to reflect an increase in the member’s age) in the month immediately following the member’s birthday. This is different to the approach previously applied under AIA. Under AIA Australia Limited, where the age based insurance premiums rates were adjusted to reflect the annual increase in the members' age based on the first day of the month following their insurance review data.
Disclosure documents
MyNorth
For more information on the features and functionality that MyNorth Super and Pension and MyNorth Investment offer please refer to the relevant disclosure documentation that can found at www.northonline.com.au/mynorth.
PortfolioCare and WealthView
For copies of the latest PortfolioCare eWRAP Super and Pension and PortfolioCare Super and Pension Service disclosure documentation please refer to www.amp.com.au/portfolioCare.
For copies of the disclosure documents for PortfolioCare Elements Super and Pension, PortfolioCare eWRAP Investment, WealthView eWRAP Super and Pension and WealthView eWRAP Investment please contact the Customer Relations team on 1800 646 234 (PortfolioCare) or 1800 006 230 (WealthView) from Monday to Friday, 8:30am to 7pm AEST (or 8pm AEDT).
FAQs
When will the move take place?
The move to MyNorth is scheduled for 18 October 2025.
Where can I find out more about MyNorth?
You can find out more about MyNorth including MyNorth disclosure documents at northonline.com.au/mynorth
Will my fees increase?
The MyNorth fees and costs may be higher or lower than the fees charged in your current product. Please review the relevant Information guide for more information on fees and costs.
I don’t have an adviser, how can I find one?
If you don’t have an adviser, you can find one at moneysmart.gov.au/financial-advice/choosing-a-financial-adviser. Note that a financial adviser will need to be an authorised representative to advise on MyNorth.
What happens during the transaction processing freeze and when is it?
During the transaction processing freeze we’ll transfer your account and your investments to MyNorth. This period will commence from 8 October 2025 to 24 October 2025.
What do I need to do before the move?
The SEN sent to you on 15 August 2025 includes an action checklist you may like to follow to prepare for the move to MyNorth. Click below to view a copy:
Super and Pension
Investment
Do I need to do check anything on my account before the move?
Ensure that your contact details (Address, email and mobile phone number) are correct prior to the move so that appropriate correspondence is sent to you. After the move, this information will allow you to login to North Online and the North App to view your account.
For pension members: when is my October 2025 pension payment being made?
Pension payments will be made in advance for the month of October 2025. It’s expected these will be paid on or around 8 October 2025.
How will I know my account has been moved to MyNorth?
After the move, you’ll receive a welcome letter from MyNorth, transaction confirmation letters and separate North Online username and password. New Centrelink schedules will be issued for pension clients.
Contact us
We’re here to support you. If you have any questions about your MyNorth account please contact your financial adviser or the North Service Centre.
North Service Centre
from 8.30am to 7pm (Sydney time), Monday to Friday
Website: www.northonline.com.au
What you need to know
This information is general in nature and has been provided by NMMT Limited ABN 42 058 835 573, AFSL 234653 (NMMT). It does not take into account any person's individual objectives, financial situation and needs. NMMT is the operator of MyNorth Investment, PortfolioCare eWRAP Investment and WealthView eWRAP Investment. PortfolioCare eWRAP Super and Pension, PortfolioCare Elements Super and Pension, PortfolioCare Super and Pension Service (PortfolioCare Super), WealthView eWRAP Super and Pension (Wealth View Super) and MyNorth Super and Pension (MyNorth Super) are all issued by N.M. Superannuation Proprietary Limited (ABN 31 008 428 322, AFSL 234654 (NM Super) as trustee of the Wealth Personal Superannuation and Pension Fund (the Wealth Fund) ABN 92 381 911 598. You should consider the relevant PortfolioCare, WealthView and MyNorth product disclosure statements and target market determinations, before deciding what's right for you. For PortfolioCare and WealthView you can obtain copies of these documents by contacting the Customer Relations team for PortfolioCare on 1800 646 234 or WealthView on 1800 006 230. For MyNorth, these documents are available at northonline.com.au/mynorth, or by contacting the North Service Centre on 1800 667 841. NM Super and NMMT is part of the AMP Group.
AIA Australia Limited ABN 79 004 837 861, AFSL Number 230043 (AIA) is the issuer of Priority Protection for Platform Investors. lnsuranceCare is issued under a group policy with AIA. From 18 October 2025, the issuer of the group policy, lnsuranceCare, will be TAL Life Limited ABN 70 050 l 09 450, AFSL 237848. The insurance section provides a summary only and does not provide a complete description of the terms on which insurance cover is provided.
Asgard Capital Management Limited ABN 92 009 279 592, AFSL 240695 (Asgard) is the administrator and custodian of PortfolioCare Super and WealthView Super, PortfolioCare eWRAP Investment and Wealth View eWRAP Investment. NMMT is the administrator and custodian of MyNorth Super and Pension.
MyNorth, PortfolioCare and WealthView are registered trademarks of NMMT.