Insurance options

Types of insurance

Life insurance

Helps protect your family against financial hardship should you pass away or become terminally ill.

TPD insurance

Helps you cope financially and maintain your quality of life if you become totally and permanently disabled.

Income insurance

Helps provide you with an income to cover day-to-day living expenses if you are too sick or injured to return to work.

How to make an insurance claim

Life, TPD and Income insurance options are available with your super. This means we can support you through the claims process to help make this difficult time as easy as possible for you.

Supporting you through your claim

Insurance through super is provided by external insurers, but is overseen by us. In other words, we can be there to support you through the claims process, and, if your claim is declined we will review the decision.

How to claim

You can lodge an insurance claim through your AMP super account using any one of these options:

Call 1800 667 841

Write to GPO Box 2915, Melbourne, VIC, 3001

Email north_claims@amp.com.au

Our claims philosophy

  1. We recognise each situation is unique and claim time can be difficult for you and your family.
  2. When making a claim, we'll support you through the process and treat you with empathy, compassion, and respect.
  3. When you submit your claim to us, we'll help you identify all the insurance benefits you hold within the North Personal Superannuation and Pension Fund and explain your eligibility to claim.
  4. We'll make sure our claims process is always transparent and explained to you in everyday language.
  5. We'll provide you with timely responses throughout the claim process.
  6. We'll continually work closely with our insurers to improve our processes and your experience with us.
  7. We'll regularly review our insurers' claim philosophies and performance.
  8. If your claim is denied by the insurer, we'll complete an independent review to make sure their decision is fair and aligned to our insurance terms.
  9. If we believe a denied claim has a reasonable prospect of success, we'll advocate on your behalf and do everything reasonably possible to continue pursuing your claim with the insurer.

Insurer claims philosophy

Our insurers’ claims philosophies can be viewed below. To find out who your insurer is please see your annual statement, your insurance summary via North Online, or contact us.

Resolution Life claims philosophy

We will be there for our customers to help them realise their best life.

Our customer commitment
We recognise every customer’s situation is unique. We work with our customers and their dependents transparently, fairly and with respect and empathy.

Providing more than financial support
We provide more than financial assistance. We partner with a range of stakeholders to help our customers return to work and to live an active life wherever we can.

Offering tailored solutions
We select the best solution for our customers based on their individual situation, providing the right support andmanagement at the right time.

Empowering our people
Our people are equipped with the experience to effectively manage claims across their portfolio, supported by internal and third-party expertise, best in class tools and an ongoing focus on professional development.

Ensuring a sustainable business
We manage our risks across the portfolio and apply our deep insights to ensure we contribute to a profitable AMP Insurance business that can support our customers today and in the future.

At Resolution Life we see our role as more than just paying a claim. We create tailored solutions to help customers and their family should something happen. Whilst this may involve paying a financial benefit, depending on the nature of the claim, it may also involve rehabilitation or working with them on a return-to-work program.

AIA claims philosophy

Our claims philosophy is simple; helping people when they need it most. We make sure every claim that should be paid is paid promptly and we always treat your customers with empathy, respect and care.

Learn more →

TAL claims philosophy

We will deliver on the promise we make to every customer, ensuring they understand and feel confident in how we will handle their claim.

Learn more →

Contact us

North Service Centre

1800 667 841
north@amp.com.au

Monday to Friday
8:30 am - 7 pm (Sydney time)

What you need to know

1 TAL and AIA insurance products are available to MyNorth, North, Summit, Generations and ipac iAccess super and pension clients.

2 TAL Health Sense rewards new clients with discounts of up to 15% on their lump sum premiums if their BMI falls between 19.0 and 28.0 when applying for their Accelerated Protection policy. The discount applies to Accelerated Protection Life, TPD and Critical Illness Insurance benefits. Discounts vary depending on the number of benefits (lump sums and income protection) insured and the client’s smoker status.

The information on this page has been provided by NMMT Limited ABN 42 058 835 573, AFSL 234653 (NMMT). It contains general advice only and a person should consider whether this information is appropriate for them before making any decisions. It’s important a person considers their circumstances and reads the relevant product disclosure statement and target market determination, available from northonline.com.au or by contacting the North Service Centre on 1800 667 841, before deciding what’s right for them.

Past performance is no guarantee of future performance. You can read the AMP Financial Services Guide for more information, including the fees and benefits that AMP companies and their representatives may receive in relation to products and services provided. You can also ask us for a hardcopy by contacting us on 1800 667 841.MyNorth is a trademark registered to NMMT. MyNorth Super and Pension is issued by N.M. Superannuation Pty Limited (ABN 31 008 428 322, AFSL 234654). MyNorth Investment is operated by NMMT. MyNorth Investment Guarantee is issued by National Mutual Funds Management Limited ABN 32 006 787 720, AFS Licence No. 234652.

The issuer of Accelerated Protection is TAL Life Limited ABN 70 050 109 450, AFSL 237 848 (TAL). View the PDS available at tal.com.au. TAL is a member of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies and is not a part of the AMP group.

The life insurance policies relating to Priority Protection and Priority Protection for Platform Investors are issued by AIA Australia ABN 79 004 837 861 AFSL 230043 (AIA). View the PDS and terms and conditions available at www.aia.com.au. AIA Vitality partners, benefits and rewards are subject to change at any time. For the most up-to-date information and to view the AIA Vitality Terms and Conditions go to aiavitality.com.au. Partner terms and conditions may also apply. AIA is not a part of the AMP Group.