Strengthening Our Partnership – North Platform Updates

Hi everyone,

Thank you for your continued support and trust in North. We deeply value the role we play in helping you inspire your clients to prepare for and thrive in retirement.

Our world-class retirement solution, MyNorth Lifetime, is continuing to set the pace and empowering you to help more Australians in achieving significantly better retirement outcomes, as well as a higher income and the confidence it will never run out. It’s your key to early and sustained client engagement and has been recognised as the leading and most innovative retirement income solution in market. If you haven’t tried it already, it’s never been a better time to get on board.

Your feedback is central to our progress. The enhancements we make to North are shaped by what you tell us matters most – simpler pricing, reduced admin, better client experiences, and smarter tools to support your advice conversations.

Here’s a quick recap of what we’ve delivered in the first half of 2025, and what’s coming next.

Simpler, Better-Value Retirement Solutions

From 1 July, we removed the 10bps Lifetime fee on MyNorth Lifetime Super for all new and existing accounts. This change brings pricing in line with MyNorth Super, while retaining the same great features and investment choice.

That’s an incredible benefit - it means we’re effectively giving back to our advisers with a free option to benefit from the Centrelink concession rules that apply to the new category of Innovative Retirement Income Streams in retirement.

By maximising Centrelink concession rules together with all the great features of a standard super account, MyNorth Lifetime Super supports complete investment choice, providing flexibility for more Australians in retirement. It gives you the ability to maximise the income for your clients in retirement in a market-first, a unique structure where the income will never run out.

Advisers continue to tell us Lifetime Super is a powerful way to start meaningful retirement income conversations earlier with clients. Removing the fee makes those discussions even easier.

Improved Claims Experience

Claims are among the most sensitive moments in a client relationship. We’ve enhanced the digital experience for claimants and beneficiaries on North, making it easier to access the right information and resources when it matters most.

These updates also give you better real-time visibility, helping you stay informed and support your clients with confidence.

Reducing Admin with Smart AI Tools

We’ve introduced an AI-powered file note feature in North Interactive that automatically transcribes client meetings and generates structured, compliant notes.

It’s designed to reduce your admin load and give you back time to focus on what matters – your clients.

Greater Transparency Through Enhanced Digital Service

New activity management features now make it easier to track and manage client interactions. These updates help you deliver consistent, high-quality service with less friction.

Investing in Better Support for You

We’re expanding our Distribution team to ensure you have the right support wherever you are. That includes welcoming Harry Georges as Head of National Sales.

What’s ahead in the coming months

• New low advice needs investment menu
  Launching soon, North’s new Grow menu allows advisers to also use North for simpler advice need clients – offering a small selection of purpose-built managed portfolios.  
  
  And we’re keeping it simple – there are no account fees, low investment fees, and clients can also benefit from family fee aggregation.  
  
  The ability to invest across Grow and the current menus (Select and Choice), means you have multiple options with North to seamlessly mix your clients investments across all menus, with platform pricing blended accordingly.
  
  Importantly, clients have access to MyNorth Lifetime solutions, which allows you to deliver significant value-add in your advice in the form of enhanced retirement income for life at no additional cost in North.
• Portfolio Construction Forum Partnership
  In June, we launched our Blend managed portfolios, which support advisers who have been forgotten by the managed account industry to date (forcing advisers to use either off the shelf or fully tailored solutions).
  
  Following the launch of Blend, we’re partnering with the Portfolio Construction Forum in September to deliver a new ‘Blend course’ – a specialist program  designed to sharpen your portfolio design and construction skills in today’s evolving market.
  
  Blend allows advisers who make adjustments to researcher or consultants’ models to get the benefit of managed accounts while still using their preferred approach to client portfolios.  A unique proposition in market.
• Improved Service and Operational Support
  New features are in development to help you manage client requests, track in-progress transactions, and deliver a seamless experience.

These improvements are guided by your feedback. Our goal is simple: to remove barriers and make advice implementation seamless, support better client conversations, and make North an even stronger partner in your advice process.

We’re passionate about powering you to inspire clients to prepare well and thrive in retirement.

Please don’t hesitate to reach out to me or the team directly with your thoughts. Your input is vital to shaping North’s future and ensuring we continue to deliver what you need to support your clients and your business.

Warm regards, 

Edwina Maloney 
Group Executive, Platforms 
AMP