Contact us

About North Service Centre

Our multi-skilled team can help you with:

  • technical support for the North Online website
  • basic product information, and
  • transactions, administration and account maintenance.

Plus, to get a clear picture of your needs and give answers on the spot our team can remotely share your computer screen.
 

For any help or questions, call us on:

1800 667 841

Monday to Friday
8.30am - 7pm (AEST)

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Complaints

We're here to help

We care about what you think and welcome your compliments, complaints and suggestions. We also stand behind our products and services and this means we’re here to make things right for our customers when there’s a mistake. If you do have a concern, or feedback, please contact us via your preferred contact method found on this page.

Our aim is to resolve your complaint straight away. If we can’t, we’ll work to address your concern within 30 business days. During this time, we will update you on the progress of your complaint, and will ensure you have a phone number to contact us directly about it. 

If it takes longer than 30 business days to resolve your complaint, we’ll contact you and keep you updated.

  • Investment product and service concerns: if we cannot address your complaint in 45 days to your satisfaction, we will let you know and why, and advise of your right to contact the Australian Financial Complaints Authority (AFCA).
  • Superannuation and pension product and service: if we cannot address your complaint in 90 days to your satisfaction, we will let you know and why, and advise of your right to contact AFCA.

AFCA is an external dispute resolution body which provides fair and independent financial services complaint resolution that is free to consumers. AFCA can only help you once your issue has been reviewed through our internal dispute resolution process. Their contact details are:

Australian Financial Complaints Authority

Post:     GPO Box 3, MELBOURNE VIC 3001, Australia 
Phone:  1800 931 678 
Email:    info@afca.org.au 
Online:  afca.org.au

There may be a time limit for referring your complaint to AFCA. You should contact them or visit their website for more details.

AMP Customer Advocate 

The AMP Customer Advocate is here to help you. If you’re not satisfied with how we have resolved your complaint, you can contact the AMP Customer Advocate for assistance.

Important information

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© NMMT Limited. Consider the MyNorth Super and Pension product disclosure statement and the MyNorth Investment investor directed portfolio services guide and your circumstances before deciding what’s right for you. Our Financial Services Guide has information about our services, relationships and how we are paid. Contact us on 1800 667 841 for a copy. The issuer of MyNorth Super and Pension is N.M. Superannuation Pty Limited and the issuer of MyNorth Investment is NMMT Limited. The issuer of the MyNorth Investment Guarantee is National Mutual Funds Management Limited.