How to get the most out of North in 2024

Did you know we made 33 improvements to the North platform across 2023?

North is continually improving in line with your feedback to provide you and your clients with an exceptional experience.

Here are three key improvements we made in 2023 that can help you get the most out of the platform in 2024.

 1. A better way for research: access Sandstone Insights via North

We know compliance ​poses a significant challenge the to you and your business, and there’s a critical need for product research when preparing your advice.

This year we proudly partnered with Sandstone Insights to provide you with seamless, unique access to institutional-quality equities research, insights, and practical stock ideas.

You'll love these features in action:

• Stay in the loop: Receive alerts on new articles and announcements for your preferred stocks on Sandstone Insights. Stay informed and act swiftly.
• Support your client portfolio reviews: Access high-quality equity research in one place for seamless portfolio evaluation and adjustments.
• Advice recommendations made easier: Assess individual stocks, view Sandstone Insights' recommendations, and find suitable options to keep or replace current holdings for new clients.

2. A better way for client consent: Digital consent on North

In today’s busy world, you want to be spending less time on admin and more time servicing your clients.

And your clients expect a flexible experience that lets them get on with their lives.

That’s why we offer digital consent on North so your clients can approve your requests without needing to print or sign any paperwork.

Secure and traceable, it adds up to a smoother experience all round for you and your clients.

• You can use digital consent for advice fees (super and pension) and bank details (existing clients).
• You can send requests to clients while they’re in the office so they can immediately consent.
• And you’ll get confirmation straightaway – no need to wait for the North Service Centre to validate

“We’ve benefited greatly from North’s digital consent process. It’s freed up a lot of resources and helped us enormously.”

– Anthony Jury, Financial adviser, Anthony Jury & Associates ¹

You can also bundle other advice fee documents together and send to your clients in one go using our document upload feature.

3. A better way for client reviews: Record of Advice and risk profiles

We’re receiving great feedback from advisers we speak with, on the ROA input document which is used by over 35% of advisers that conduct an investment switch through North. And according to independent consultant NMG, North’s ROA functionality was ranked in first place in NMG’s latest Australian Adviser Insights Programme. 

 James Collie, Financial Adviser, Collie Wealth Management said: 

“I am really pleased by the enhanced North ROA offer. We’re using it regularly and it’s saving over an hour per client and created tremendous business efficiency. It’s also visually appealing for clients.”

And further enhancing your client reviews, you can now add a target risk profile to client accounts on North. This feature can uplift your level of service to clients and save you time when completing client reviews, performing switches, and preparing ROAs.

By using risk profiles on North you can:

• Get the most accurate view of your clients portfolio using the most up to date data on the North platform – removing the need to complete asset allocation analysis using external tools.​
• Opt-in to proactive event alerts empowering you to take action by notifying  when current asset allocation deviates from the risk profiles acceptable range​.
• Help your clients better understand risk profiles and how you are servicing them by showing them the charts generated in meetings.​

​If your Licensee has added Risk Profiles, you'll find them available when reviewing Account Summary or performing an Investment Switch, otherwise you can add them yourself through the quick initial set-up.

We're here to help

We want to support you in your goals for 2024. If you have any questions on these features, or feedback for our team, please contact your BDM.